AFTER SALES HELP DESK / TECHNICAL ADVISOR (F/M)

MAIN RESPONSIBILITIES

• Define, within the timing foreseen in the New Product Development process and according to the After Sales standards, the spare parts that are relevant to the new products, in cooperation with the central De’Longhi Service (DLS) team
• Update the spare parts list according to the new components phase in-out
• Prepare the disassembly instruction for the new products
• Produce the exploded views (in house or outsourcing), the service manuals and troubles shooting tables
• Produce the technical bulletins
• Provide adequate training as/when required to the group trainers or business service partners
• Act as a communication channel to the quality department and provide feedback to DLS/ headquarter about quality issues management and early warning reports
• Is involved in the technical returns analysis process

JOB PROFILE

• A successfully completed training as a certified technician in the field of electrical engineering/electronics/mechatronics or a comparable qualification
• Ideally first job experience as a service technician
• Good PC knowledge, familiar with Office, LN, CAD, SAP and CS Suite
• Good communication skills, verbal and written, high level of English is a must
• Ability to make judgements and decisions on own initiative
• High level of customer orientation
• High empathy, Intercultural competence
• Flexible approach of the job
• Willingness to travel for several days at home and abroad

JOB LOCATION

De'Longhi Braun Household GmbH is part of the Italian De'Longhi Group and is managing the Braun household business since September 2012.

De'Longhi is one of the world leaders in the household appliance industry. The listed company with 8,500 employees worldwide Unites under its roof the brands De'Longhi, Kenwood and Braun and exports through numerous subsidiaries its products in more than 100 countries. In Germany, Rhine-Main area, the company employs more than 200 people.

Work place of this position is in the De'Longhi Braun Household GmbH Headquarter in Neu-Isenburg (near Frankfurt/Main)

© De'Longhi Group 2018